Your Privacy is Fully Protected at kaya96

kaya96 collects personal information from users through several different channels. This collection process is carried out transparently and only for legitimate purposes in the context of providing online betting platform services.

Information you provide directly:

• Full name as shown on your identity document (MyKad or passport)
• Date of birth for age verification purposes (21 years and above)
• An active mobile phone number in Malaysia
• A valid email address
• Username and password of your own choosing
• Payment account information (e-wallet, bank account number) for deposit and withdrawal purposes
• KYC supporting documents such as a copy of your MyKad or other relevant identity documents

Information collected automatically:

• IP address and general geographic location
• Device type and operating system used
• Web browser used
• Session data and login activity records
• Transaction history and betting records within the platform
• Cookie data and equivalent tracking technologies as described in the cookies section below

Every piece of information collected by kaya96 is used responsibly and limited to the following purposes only:

• Creating and managing your user account on the kaya96 platform
• Processing deposits and withdrawals through available payment methods
• Carrying out the identity verification (KYC) process required by our international licence
• Detecting and preventing fraud, money laundering and activities that violate our Terms and Conditions
• Providing customer support in Malay and English via live chat and email
• Sending notifications related to transactions, promotions and service updates
• Meeting legal obligations and requirements from licensing authorities
• Analysing usage patterns for the purpose of overall platform improvement

kaya96 will not use your personal data for any other purpose without first obtaining your explicit consent.

kaya96 takes a very limited approach to sharing user data. Generally, we do not share your personal information with any outside parties. However, there are a few limited situations where data sharing may occur:

• Payment processors: Transaction information that must be shared with payment service providers to securely process your deposits and withdrawals.
• Technology service providers: Companies we use to operate the platform infrastructure, subject to strict confidentiality agreements.
• Authorities and regulatory bodies: When required by law, court order or licensing authorities that have jurisdiction over kaya96 operations.
• Financial crime investigators: In cases involving fraud, money laundering or other illegal activity relating to your account.

In all of the above situations, we share only the minimum information necessary and always ensure that the receiving party complies with data protection standards equivalent to our own.

User data security is kaya96's highest priority. We implement multiple layers of technical and organisational security measures to ensure your information is always protected:

• Data encryption using SSL/TLS protocols for all communications between users and our servers
• Passwords stored in hashed form using an irreversible algorithm
• Strict internal access controls — only authorised staff may access user data
• Continuous system monitoring to detect any suspicious activity
• Regular security audits by independent third parties
• Server infrastructure protected by multi-layer firewalls

While we apply comprehensive security measures, no system can be guaranteed one hundred percent secure. You are therefore also responsible for keeping your kaya96 account password confidential and not sharing it with anyone.

kaya96 uses cookies and equivalent tracking technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit the kaya96 website.

Types of cookies we use:

• Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your web browser.
• Functional cookies: Store your preferences such as language and display format to make things easier on your next visit.
• Analytics cookies: Help us understand how users interact with the platform for the purpose of improving the overall user experience.
• Security cookies: Help detect and prevent suspicious or unauthorised login activity.

You can manage cookie settings through your web browser settings. Please note that blocking certain cookies may affect the functionality of some parts of the kaya96 platform.

As a kaya96 user, you have the following rights regarding your personal information that we hold:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you have the right to request that your personal data be deleted, subject to legal obligations binding on us.
• Right to restrict processing: You may ask us to restrict the processing of your data for certain purposes while a dispute is being resolved.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a machine-readable format.

To exercise any of the above rights, please contact the kaya96 customer support team via live chat or email. We will process your request in accordance with established procedures.

kaya96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or technological developments. Any amendments made will take effect on the date stated at the top of this document.

We will notify registered users of any material changes through in-platform notifications or via the registered email address. Continued use of the kaya96 platform after the amendment date takes effect constitutes your acceptance of the latest version of the Privacy Policy.

We encourage you to review this Privacy Policy periodically to ensure you are always aware of how we handle your personal information.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, the kaya96 team is ready to assist through the following channels:

• 24/7 live chat: Available directly within the kaya96 platform, in Malay and English
• Email: [email protected]

Our privacy team will acknowledge every enquiry received and aim to provide a complete response within a reasonable timeframe. For complex data-related requests, we may require additional information to verify your identity before processing the request.